How a leading bank is creating a culture of self-directed continuous learning with Cornerstone Learning Experience

This customer is a leading financial services firm offering wholesale and retail banking, insurance, asset management and wealth management services across thirty-nine countries through partnerships and alliances.

With over 27,000 employees, the customer serves the needs of individuals and businesses in different regions. The customer considers people development a key driver of business growth and thus embarked on the mission to drive learning and upskilling at scale.

The customer's earlier learning ecosystem did not support the firm's strategic goals to become more customer-focused, agile, digital and competitive. An internal analysis helped them identify the challenges of their talent development ecosystem and outlined the below problem statements:

The customer's leadership team embarked on the mission to transform the employee experience. This laid the foundation for deploying a new tech platform:

The mission was to transform employees' learning experiences and create a culture of lifelong learning through a personalized end-to-end modern learning ecosystem.

The customer partnered with Cornerstone to drive learning and upskilling for a +30,000-person global workforce. Key highlights of Cornerstone Learning Experience deployment include:

One-stop learning shop : The Cornerstone platform helped integrate content from various internal and external sources into a single window, available on the web or mobile and easily accessible via the SSO (single sign-on). The single point of access for learning content democratized learning and skills-building for the entire workforce, resulting in a personalized, simplified and improved learning experience.

Using a single platform for all learning content enabled the customer to prioritize effectively, source and design fit-for-purpose learning solutions to meet its business needs ahead of demand.

Seamless content integrations : Aligned to the customer's enterprise capabilities, various digital and leadership capability channels were set up inside the platform with content aggregation from open source, internal SharePoint and LMS (learning management system) plus key external sources like:

Group creation : Over 35 groups were created on the platform to leverage cluster-specific initiatives and support the capability to assign content and learning solutions based on strategic focus areas and business priorities. Examples of core business groups include:

Learning channels : Over 200 channels aligned to various topics were created. The Discover page was personalized to populate relevant groups and channels to multiple employees, with custom carousels aligned with the customer's business architecture and talent development priorities. Some key channels include:

Learning in the flow of work : Not limiting access to only the Cornerstone web portal and mobile app, the customer wanted to make learning accessible to employees at the moment of need, inside their daily applications of productivity. They activated the Cornerstone MS Teams widget, which made their LXP content available inside MS Teams, enabling learning in the flow of work.

Social and collaborative learning : With user-friendly authoring tools inside the Cornerstone Learning Experience, the customer was able to build and foster a network of internal experts, mentors, coaches and SMEs (subject matter experts) to share knowledge and insights and engage with other employees. This enabled capturing and sharing of institutional knowledge at scale. Collaborative learning also reduced reliance on external experts as the customer was able to leverage their rich diversity in thinking, knowledge and experience available internally.

Robust analytics : the analytics engine of Cornerstone Learning Experience, helped the customer's L&D team get access to rich data and insights so that they could stay focused on creating impactful L&D programs. In particular, Cornerstone Learning Experience's out-of-the-box analytics reports helped in the following:

Since the launch of the digital learning platform powered by Cornerstone, the customer has experienced steady growth in monthly active learners and the feedback received to date has also been encouraging. Social interactions, organic searches, and learning content consumption continue to scale in the learning platform.

Highlights of L&D transformation success include:

Cornerstone Learning Experience has massively improved the learner experience and will continue to become more personalized as more content, partnerships and skills are added to the platform. AI-enabled, personalized content and learning paths will prepare employees for multiple careers and build multi-disciplinary skills for work and life.

Cornerstone Learning Experience deployment is helping the customer build an employee-centric learning culture across the organization. Here are some of the critical KPIs defining their success: