Transforming risk management training at CJPIA with Cornerstone

The California Joint Powers Insurance Authority (CJPIA) isn't just a self-insurance pool — it's a beacon of risk management excellence. Since its establishment in 1978, CJPIA has been committed to protecting 126 municipalities and special districts across California. Its mission? To transform the way public agencies handle risk through innovative training and education.

This task isn't simple, especially with a lean team of 32 employees. Enter DXC and Cornerstone, partners who have revolutionized CJPIA's approach to training, ensuring their members are always ahead of the curve. Through this partnership, CJPIA has leveraged advanced technologies and customized solutions to meet their unique training needs.

The collaboration has streamlined CJPIA’s training programs and enhanced the overall effectiveness of its risk management strategies. With Cornerstone’s robust Learning Management System (LMS) and DXC’s expert implementation, CJPIA is now better equipped to deliver top-tier training to its diverse membership.

Main challenge: Managing diverse training needs across numerous agencies

CJPIA needed to provide effective training to 126 municipalities and special districts with a small team of 32 employees. They faced the daunting task of scaling their training programs to meet each member agency's diverse and unique needs while ensuring high engagement and compliance.

Solution: Leveraging Cornerstone’s comprehensive learning management system

California JPIA turned to Cornerstone Learning Management to address its training challenges. With the support of DXC, it implemented a scalable, flexible, and comprehensive training solution. This system enabled it to deliver a mix of online and in-person training tailored to the specific needs of its member agencies.

Results: Increased training participation and improved risk management

Since adopting Cornerstone Learning, CJPIA has seen remarkable growth in training participation, from 100 to over 1,600 in-person trainings annually. They have created over 300 online courses, significantly improving skills and reducing claims among their members. This enhanced training capability has led to a 30% reduction in workers' compensation claims, showcasing the effectiveness of their new training approach.

Joe Eynon, the dynamic Training Manager at CJPIA, has been a catalyst for change since 2005. His vision? Empowering every member with the skills needed to manage risk effectively. "Training is a critical component of our strategy," Joe states. We needed a system that could scale and meet the unique needs of our members." Joe’s dedication to finding the best solutions led him to champion Cornerstone Learning Management, seeing it as the perfect fit for their diverse training needs.

Ryan Thomas, Senior Training Specialist at CJPIA, has been instrumental in developing and executing these training programs. "We’ve been able to develop a human resources professional series that combines online curriculum with in-person courses," Ryan shares. "This hybrid approach has made our training deployment much more efficient and effective." His efforts have been pivotal in ensuring that training programs are not only comprehensive but also accessible and engaging for all members.

Zach Joyner, an HCM Consultant at DXC, complements Joe and Ryan’s vision with his expertise in Human Capital Management. “Our role at DXC is to ensure that the system meets the unique requirements of each member while maintaining a seamless user experience,” Zach explains. His knowledge has been crucial in customizing and implementing Cornerstone Learning for CJPIA, ensuring it meets the diverse needs of its members.

CJPIA faced significant challenges in training its diverse members, each with unique needs and operational structures. With only 32 employees, providing effective training to 126 municipalities and special districts was daunting. They needed a scalable solution that could manage and deliver training programs efficiently.

The dynamic nature of risk management requires a flexible and extensive training program that could evolve with emerging trends and technologies. Additionally, increasing training participation among their independent members who were not mandated to use the provided training resources was another significant hurdle. The need for a robust system that could address these challenges became evident.

The solution was implementing Cornerstone Learning to deliver scalable, flexible and engaging training programs. This increased training participation and engagement significantly, ensuring members managed risk and prevented claims.

Joe’s search for the ideal learning management system led him to Cornerstone. "I advocated for Cornerstone. They are the product. Everything they offered was exactly what we needed," he recalls. The flexibility and comprehensive features of Cornerstone Learning were a perfect match for CJPIA’s requirements. Joe’s commitment to excellence drove him to seek the best possible solutions for their training needs.

Ryan adds, "Cornerstone has allowed us to create online modules synchronized with in-person learning, making our training programs more efficient." This integration has been vital in meeting the training needs of their diverse membership. The ability to blend online and in-person training has made their programs more accessible and impactful.

Zach highlights Cornerstone's technical support: "Cornerstone provides the foundation. It has the ability to scale and customize the system for each of these member agencies' needs. The open nature of Cornerstone allows us to do things from a UX/UI design perspective that really makes it a seamless experience for those members." The robust support and customization options provided by Cornerstone have been instrumental in their success.

The journey from having no learning management system to implementing Cornerstone Learning was transformative for CJPIA. Joe recalls, "When COVID-19 hit, Cornerstone enabled us to continue our training programs seamlessly. Over 60,000 users accessed our online courses in the first month." The ability to quickly pivot to online training ensured that JPIA’s members continued to receive vital training despite the pandemic. This transition was crucial in maintaining continuity and effectiveness.

Ryan shares a success story, "We have a member agency on the central coast of California that started using a functional mobility program for their firefighters. This training, delivered through Cornerstone, led to a 30% reduction in workers' comp claims." This example highlights the tangible benefits of their comprehensive training programs. The success of such initiatives underscores the value of Cornerstone Learning in real-world applications.

Zach highlights the customization process: "We worked closely with Joe and Ryan to customize the learning to fit their varied needs. Being able to surface the right training to them and provide those recommendations was key." This tailored approach ensured the training programs were relevant and effective for all members. The collaborative effort between CJPIA, DXC, and Cornerstone has been pivotal in achieving these outcomes.

Since adopting Cornerstone, CJPIA has seen remarkable growth in training participation. They’ve gone from 100 in-person trainings annually to over 1,600, including virtual sessions. Cornerstone Learning Management has enabled them to create over 300 online courses tailored to their members' needs, significantly improving skills and reducing claims. The flexibility and comprehensive nature of Cornerstone Learning have been crucial in this growth.

"Cornerstone allows us to provide training in various ways, reaching all levels of our organization," Joe explains. "It has improved our members' skills and reduced claims, making a significant impact." The diverse training formats have made it easier for members to access and engage with the training, leading to better outcomes. This has been a game-changer for CJPIA in terms of efficiency and effectiveness.

The results speak for themselves. CJPIA’s partnership with Cornerstone and DXC has transformed its training approach, ensuring it meets the evolving needs of its members. The ability to deliver high-quality training efficiently has positioned CJPIA as a leader in risk management training.

California JPIA’s partnership with Cornerstone and DXC has transformed their approach to training. By leveraging Cornerstone’s innovative platform, they have significantly increased training participation, enhanced member skills, and reduced claims. Joe Eynon attributes their success to this robust partnership. "Cornerstone has the ability to allow us to be creative and to be able to do these things. Moving forward, it's only going to continue to get better," he concludes.

Zach Joyner sums it up perfectly, "Cornerstone provides the foundation to support continuous growth and adaptation, ensuring we meet future challenges effectively." Ryan Thomas adds, "The flexibility and efficiency we've gained with Cornerstone have been game-changers for our training programs." The collaboration between CJPIA, DXC, and Cornerstone exemplifies the power of strategic partnerships in driving organizational success, positioning CJPIA as a leader in risk management training. The future looks bright for CJPIA as it continues to innovate and grow with the support of Cornerstone and DXC.