The steady advance of artificial intelligence (AI) and automation technologies has been reshaping work and jobs for the past decade. Well before covid-19, robust debates were underway about the future of work and what potential scenarios for employment might emerge. Based on a combination of survey-based market research and in-depth executive interviews, this report explores how businesses are leveraging AI capabilities to reshape their organizations and operations. It is sponsored by Cornerstone, and the views expressed within are those of MIT Technology Review Insights, which is editorially independent.