DHL Group is the world’s leading logistics company. DHL is made up of a family of close-knit business divisions all working together to meet customers’ needs.
For DHL, it is important to focus on what excellence looks like in this digital world and how its people can adapt to that change. With the pace of change moving at incredible speed, and new skills becoming increasingly vital in today’s world of work, DHL turned to AI to help align skills with future challenges for the business.
A major part of DHL’s 2025 talent strategy is identifying the skills currently in the team today and uncovering potential skills that are relevant to tomorrow. One of the biggest challenges tied to this objective is how to bring in a skills ontology that can reflect the differences between desk-based roles and field roles, such as those handling and delivering parcels. This is where AI comes into play.
